Shipping policy
Where We Ship To?
We currently only ship to the Philippines.
How much is the shipping?
We provide free shipping for orders over ₱3,000.00.
If your order amount is less than ₱3,000.00, a shipping fee of ₱550.00 will be charged.
If an item is damaged or lost during transportation, please contact our customer service team. We will assist in contacting the shipping carrier and help arrange a suitable solution such as reshipment or refund in accordance with our policies.
What are the shipping methods and delivery times?
Shipping Methods
We use international carriers such as DHL, UPS, FedEx, EMS, TNT, China Post, and other logistics providers depending on the destination, package size, and service availability.
Processing and Delivery Time
For most items:
Order processing time: 1–3 business days;
Estimated delivery time:
Philippines: 6–12 business days
Please note that delivery time may vary depending on customs clearance, carrier schedules, or peak seasons.
Taxes and Duties
Product prices and shipping costs listed on our website generally do not include import taxes, customs duties, or other local charges.
These fees, if applicable, are determined by the customs authorities of the destination country and are the responsibility of the customer. We recommend checking with your local customs office or postal authority for detailed information about import regulations before placing an order.
Order Process
1. Place your order
2. Receive order confirmation
3. Order processing in 1–3 business days
4. Shipment with tracking number
5. Delivery
6. After-sales support according to our published policies.
Can I specify a specific shipping method?
Shipping carriers are selected based on the destination, package size, and service availability.
Specific shipping requests may be reviewed after the order is placed, subject to carrier availability and order requirements.
Steps of processing an order
Once an order is placed on Fridaydental.com, it usually takes 1–3 business days to process (except during peak sales periods or high demand).
Step 1: Order confirmation by our system (0–1 business day)
Step 2: Order preparation and packaging by our warehouse (0–1 business day)
Step 3: Package transferred to the shipping carrier (approximately 1 day)
Step 4: Shipment in transit to your destination.
How to modify my personal information after ordering?
If you notice that your shipping information is incorrect, please contact our customer service team as soon as possible.
In most cases, order information can be modified before the package is shipped. Once the package has been shipped, changes may no longer be possible.
How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number.
You can enter your tracking number on the Order Tracking page at the bottom of our website to check the shipping status at https://www.fridaydental.com/apps/17TRACK .
How much is the tax and how do I pay it?
For shipments delivered by international carriers such as DHL, UPS, or FedEx, the carrier may contact you to arrange payment of applicable import taxes or duties before delivery.
If you would like to estimate potential import taxes before placing an order, we recommend checking with your local customs office or postal service for the import policies of your country.