Fridaydental.com is operated by Chongqing Guya Network Technology Co., Ltd. Chongqing Guya Network Technology Co., Ltd. is the legal entity responsible for website operation, customer service, order processing, payment collection, and personal information handling in connection with this website.
Where We Ship To?
We currently only ship to the Philippines.
How much is the shipping?
We provide free shipping for orders over ₱3,000.00.
If your order amount is less than ₱3,000.00, a shipping fee of ₱550.00 will be charged.
If an item is damaged or lost during transportation, please contact our customer service team. We will review the case and assist according to our shipping and return policies.
What's Order Process?
1. Place your order
2. Receive order confirmation
3. Order processing in 1–3 business days
4. Shipment with tracking number
5. Delivery
6. After-sales support according to our published policies.
What are the shipping methods and delivery times?
Shipping Methods
We use international carriers such as DHL, UPS, FedEx, EMS, TNT, China Post, and other logistics providers depending on the destination, package size, and service availability.
Processing and Delivery Time
For most items:
Order processing time: 1–3 business days
Estimated delivery time:
Philippines: 6–12 business days
Please note that delivery times may vary depending on customs clearance, carrier schedules, destination, and peak seasons.
If you need your order urgently, you may contact our customer service team after placing the order.
What's your product warranty?
Fridaydental.com products include a 1-year warranty after delivery.
This warranty applies to defects in materials and workmanship, as well as performance degradation or function loss that occurs during normal use within the warranty period.
Available Remedies
Depending on the situation, we may offer one of the following:
Repair
Replacement of the product or parts
Refund
Can I specify a specific shipping method?
Shipping carriers are selected based on the destination, package size, and service availability.
If you have a specific shipping request, please contact our customer service team before or after placing the order. Shipping arrangements are subject to carrier availability and order requirements.
What is the remote area surcharge? Do I need to pay it?
Some destinations may be classified as remote areas by the shipping carrier. In such cases, an additional carrier surcharge may apply.
If a remote area surcharge is required for your destination, our customer service team will notify you before shipment.
Steps of processing an order
Once an order is placed on Fridaydental.com, it usually takes 1–3 business days to process, except during peak sales periods or high demand.
Step 1: Order confirmation by our system (0–1 business day)
Step 2: Order preparation and packaging by our warehouse (0–1 business day)
Step 3: Package transferred to the shipping carrier (approximately 1 day)
Step 4: Shipment in transit to your destination
How do I change or cancel my order?
We process orders as quickly as possible.
Order information can usually be modified before shipment, including item options, shipping address, or item removal. Once an order has been shipped, it can no longer be changed or cancelled.
If your order has already been shipped, you may request a return in accordance with our Return and Refund Policy.
How can I modify my personal information after ordering?
If you notice that your personal information is incorrect, please contact our customer service team as soon as possible.
In most cases, order information can only be modified before the package is shipped.
How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number.
You can enter your tracking number on the Order Tracking page at the bottom of our website to check the shipping status of your order.
What if an item was lost or damaged during shipping?
When you receive your package, please inspect it as soon as possible.
If an item is lost or damaged during shipping, please contact our customer service team promptly and provide photos of the package and product condition where possible. We will review the case and assist according to our shipping and return policies.
I’ve returned my item. How soon will I receive my refund?
Once the returned item is received and inspected, we will process your refund and send you an email with the refund information.
If you request a return and refund, the refund is generally issued within 1–3 business days to the original payment account (debit card, credit card, or PayPal).
If the payment was made by PayPal balance, the refunded amount may appear on the same day, depending on PayPal processing.
If the payment was made by credit card, the refund may appear within 7–15 business days, depending on your card issuer.
How much is the tax and how do I pay it?
Product prices and shipping charges shown on our website generally do not include import taxes, customs duties, or other local charges.
If applicable, these fees are determined by the customs authorities or carrier in the destination country and are the responsibility of the customer unless otherwise stated at checkout.
For shipments delivered by international carriers such as DHL, UPS, or FedEx, the carrier may contact you to arrange payment of applicable import taxes or duties before delivery.
If you would like to estimate potential import taxes before placing an order, we recommend checking with your local customs office or postal service for the import policies of your country.
Why was I asked for an EORI number?
For certain shipments to EU countries, the carrier may require an EORI number on the invoice when the recipient is a company.
If your shipment requires this information, please provide the correct EORI number during checkout or contact our customer service team.
What if I have a question before placing an order?
If you have a question about a product, order status, return, or purchase inquiry, please contact our customer service team through the available contact options on our website.
Still Need Help?
Please feel free to reach us:
Email:fridaydental@hotmail.com
Tell: +86 17782037682
Monday – Friday 9:00 a.m. to 5:00 p.m. (GMT+8:00)
Office Address：
23-16, Building 6, Shangcheng, Zhongxin Town, Yuanjiagang
Jiulongpo District, Chongqing, China